Shipping policy

Thank you for shopping with us. At Pure Wool Textiles, we are committed to ensuring that every order is processed efficiently and delivered safely. Once your payment has been successfully received, our team begins preparing your items for shipment. This process typically takes one to three business days, depending on stock availability and order volume. After your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

Delivery times generally range from seven to twenty business days, depending on your location and the shipping option selected at checkout. While we partner with reliable carriers to provide timely delivery, unexpected delays may occur due to factors beyond our control, such as customs inspections, weather conditions, or carrier operational issues. Once a package has been handed over to the shipping provider, we cannot influence the delivery schedule.

It is important to provide a complete and accurate shipping address to avoid delivery issues. We cannot be responsible for parcels that are delayed, lost, or returned due to incorrect or incomplete address information. If an order is returned because of an address error or refusal of delivery, additional shipping charges may apply to resend the package.

If your order does not arrive within the expected timeframe, please contact our support team at shop@purewooltextiles.com. We will work with the courier to investigate the issue and provide you with updates or assistance in resolving the matter.

Depending on your country’s import regulations, customs duties, taxes, or other fees may be applied to your shipment. These charges are determined by local authorities and are the responsibility of the recipient.

We aim to provide a smooth and reliable shipping experience. If you have any questions or concerns regarding your order’s delivery, our team is always available at shop@purewooltextiles.com to assist you.